Zhao Juan

Dr. Zhao, Juan has been engaged in research on contemporary Chinese government and public governance for many years. She has led five national and provincial-level funded projects and participated in two major National Social Science Foundation projects. Dr. Zhao has published 20 papers, which have been downloaded over 47,100 times and cited 806 times. Among these, 15 papers were published in CSSCI journals, with three fully reproduced by Renmin University Reprints and one by the Social Science Digest. As the primary author, she has written five policy advisory reports that received positive comments from vice-state-level leaders. Dr. Zhao has also served as the chief editor for one book and contributed to seven other books as a co-editor or translator.

In her research, Dr. Zhao focuses on three interconnected areas: digital government, government regulation, and social governance. She leads academic research through reform practices and supports reform practices through academic research, effectively telling the story of contemporary China and serving major national concerns.

Authored/Translated Book Chapters

1.Zhao, J. (2024). Digital Social Governance & Artificial Intelligence Governance. In Computational Political Science. Beijing: Tsinghua University Press.

2.Zhao, J. (2023). Intelligent Cities, Intelligent Governance: Global Landscape, & Chinese Characteristic Intelligent Governance System: Intelligence-Smart Governance-Smart Effectiveness. In Introduction to Intelligent Governance: Governance Modernization Driven by Artificial Intelligence. Beijing: Tsinghua University Press.

3.Zhao, J. (2023). Social Regulation Innovation Based on Government Hotline Data & Digital Technology and Public Crisis Governance Capacity and Effectiveness. In T. Meng et al. (Eds.), Theory and Practice of Digital Government Construction Driven by Citizen Demands. Beijing: Economic Science Press.

4.Zhao, J. (2022). Assessment of Beijing's Respond Immediately to Complaints Reform: Human-Centered City, Innovative Model and Effect Evaluation. In G. Zhang & Q. Zhang (Eds.), Beijing Respond Immediately to Complaints Reform Development Report (2021-2022) (pp. 146-166). Beijing: Social Sciences Academic Press.

5.Zhao, J. (2021). Digital Government Development as a National Strategy, Digital Government Development as a Local Strategy, & Levels and Dimensions of Digital Government Development. In T. Meng, X. Zhang et al. (Eds.), China Digital Government Development Research Report (2021) (pp. 5-13, 93-105). Beijing: Economic Science Press.

6.Zhao, J. (2021). Digital Governance is a New Path to Promote Governance Modernization & Provincial Governance Practice: Zhejiang's Exploration of Overall Smart Governance. In J. Zhang (Ed.), Digital Governance: Governance Modernization in the Digital Era (pp. 65-84, 266-274, 289-298). Beijing: Publishing House of Electronics Industry.

7.Zhao, J. (2020). New Institutionalism. In K. Tian (Ed.), Organizational Theory: A Public Perspective (pp. 1-38). Beijing: Peking University Press.

8.Zhao, J. (2017). Special Topic on Experiments and Replication in Social Science Research: Replication, Replication. In Y. Zhong (Ed.), Empirical Social Science (Vol. 5, pp. 130-145). Shanghai: Shanghai Jiao Tong University Press.

Policy Advisory Reports

1.2023, Analysis of Causes and Countermeasures for Traffic-Related Complaints, received positive instructions from the Deputy Secretary-General of Beijing Municipal People's Government, independently authored.

2.2023, Work Plan for <Beijing's Creation of Digital Hotline to Strengthen Resilient Governance>, adopted by the Beijing Municipal Administration of Government Services 12345 Citizen Hotline Service Center, independently authored; adopted at the department and bureau level.

3.2023, Analysis of Citizen Feedback on the Two-Year Implementation of <Beijing Municipal Household Waste Management Regulations>, received positive instructions from vice-national lever leader,first author.

4.2023, Analysis of Citizen Feedback on the Two-Year Implementation of <Beijing Municipal Property Management Regulations>,  received positive instructions from vice-national lever leader,first author.

5.2022, 2021 Beijing 'Respond Immediately to Complaints' Reform Assessment Report,  received positive instructions from vice-national lever leader,first author.

6.2020, Analysis of Social Instability Factors Reflected by the 12345 Citizen Service Hotline in the Context of the Pandemic received positive instructions from vice-national lever leader,first author.

7.2019, Special Analysis Report on Air Pollution, received positive instructions from vice-national lever leader,first author.

1."E-Government"    BUCT Elective Course for Professional Master's in PA (32 hours)

2."Public Crisis Management" BUCT Elective Course for Undergraduate PA (32 hours)

3."Digital Government"   BUCT Elective Course for Academic Master's in PA (32 hours)

4."Public Strategic Management" BUCT Elective Course for Undergraduate PA (32 hours)

5."Reading Guidance"  BUCT Practical Elective Course for Undergraduate PA (16 hours)

6."Research Project and Practice" BUCT Practical Elective Course for Undergraduate PA (16 hours)

7."Introduction to Public Administration" Tsinghua University, Required Course for Undergraduate Double Degree (6 hours)

8."Organizational Theory and Design" Peking University School of Continuing Education, Required Course for Public Administration (9 hours)

9."Strategy and Management for Public and Nonprofit Organizations"   Teaching Assistant for MPP Course at Peking University